Our Responsibilities

  • To offer quality education with experienced and friendly staff.
  • To ensure students have the same time, day and teacher each week.
  • To allow our students to learn with/on quality, working instruments.
  • To maintain a clean, comfortable and stress-free learning environment.
  • To provide materials for the lessons.
  • To provide at least 2 recitals per year (all family/friends welcome!).
  • To match the best teacher to the student based on experience, character, and goals.
  • To provide current information and opportunities outside of Footprints Music such as RCM or other musical pedagogy material and info, performance and/or competition opportunities.
  • To tailor individual lesson plans and goals specific to the student’s objectives.
  • To provide timely makeup lessons at the mutual convenience of our student and instructor.

Our Students’ and Parents’ Responsibilities

  • To provide us with a minimum of 24 hours notice to cancel a lesson without charge; to not exceed 2 missed lessons per term (September-January and February to June). All cancellations and rescheduling of lessons must be done through info@footprintsmusic.ca, not directly with instructors. Extended absences or lateness may result in loss of time and/or instructor and are subject to cancellation fees.
  • To give 30 days notice to withdraw a student from lessons when paying month to month and accept that no refunds will be issued in the event of term payments.
  • To accept that a Substitute instructor with the same or similar qualifications may be necessary from time to time.
  • To acknowledge that lessons are non-transferrable to siblings or other students.
  • To make up lessons of the year (September-May). Makeup lessons may not be available during the month of June and cannot be carried over to the next school year.
  • To notify us if we cannot use photos and/or videos for promotional material or our website.