Terms Of Service

Our Responsibilities

  1. To offer quality education with experienced and friendly staff.
  2. To ensure students have the same time, day and teacher each week.
  3. To allow our students to learn with/on quality, working instruments.
  4. To maintain a clean, comfortable and stress free learning environment.
  5. To provide materials (complimentary 1 book per year) for the lessons.
  6. To provide at least 2 recitals per year (all family/friends welcome!).
  7. To match the best teacher to the student based on experience, character and goals.
  8. To provide current information and opportunities outside of Footprints Music such as RCM or other musical pedagogy material and info, performance and/or competition opportunities.
  9. To tailor individual lesson plans and goals specific to the student’s objectives.
  10. To provide timely make up lessons at the mutual convenience of our student and instructor.

 

Our Students’ and Parents’ Responsibilities

  1. To provide us with a minimum of 24 hours notice to cancel a lesson without charge; to not exceed 2 missed lessons per term (September-January and February to June). All cancellations and rescheduling of lessons must be done throughinfo@footprintsmusic.ca, not directly with instructors. Extended absences or lateness may result in loss of time and/or instructor and are subject to cancellation fees.
  2. To give two weeks notice to withdraw a student from lessons when paying month to month and accept that no refunds will be issued in the event of term payments.
  3. To accept that a Substitute instructor with the same or similar qualifications may be necessary from time to time.
  4. To acknowledge that lessons are non transferrable to siblings or other students.
  5. To make up lessons within the year (September-May). Make up lessons will not be offered during the month of June and cannot be carried over to the next school year.
  6. To notify us if we cannot use photos and/or videos for promotional material or our web site.